Refund policy

Refund Policy

Thank you for shopping with Glass Mate.

All Sales Are Final

Due to the nature of our store and order processing, all sales are final. We do not offer refunds, returns, or exchanges for change of mind, wrong color selection, wrong address entered by the customer, or buyer’s remorse.

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

To help us review your case, please include:

- Your order number
- Clear photos or video of the item
- Photos of the packaging
- A short explanation of the issue

If the issue is approved, we may offer a replacement, store credit, or refund depending on the situation.

Non-Refundable Situations

We do not offer refunds for:

- Change of mind
- Ordering the wrong color or variant
- Incorrect or incomplete shipping address provided by the customer
- Delivery delays caused by the shipping carrier, customs, weather, or other circumstances outside our control
- Items marked as delivered by the carrier
- Items that have been used, damaged, or altered after delivery

Order Cancellation

Orders can only be cancelled before they are processed. Once an order has been processed or shipped, it cannot be cancelled.

Shipping Delays

Delivery times are estimates and may vary depending on the shipping provider, customs, holidays, or high order volume. Shipping delays do not qualify for a refund.

Lost Packages

If your package appears to be lost, please contact us and we will help investigate with the shipping provider. If the package is confirmed lost, we may offer a replacement or other solution depending on the case.

Contact Us

For any order issue, please contact us at:

info@shoproadgoods.com

Please include your order number so we can assist you faster.